Privacy Policy

Last updated: November 2025

1. Introduction

DoBalance Nutrition is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our services
  • Fill out contact forms
  • Subscribe to our newsletter
  • Attend consultations
  • Communicate with us via email or phone

This information may include:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Dietary preferences and restrictions
  • Health-related information relevant to nutrition consultations

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time and date of visit
  • Referring website

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and manage consultations
  • Communicate with you about appointments and services
  • Send you updates, newsletters, and marketing materials (with your consent)
  • Respond to your enquiries and provide customer support
  • Improve our website and services
  • Analyse usage patterns and trends
  • Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR and Data Protection Act 2018, we process your personal data based on:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you
  • Legal obligation: Processing is necessary to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing or email delivery
  • Legal Requirements: We may disclose your information where required by law or in response to valid requests by public authorities
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred

All third-party service providers are required to maintain the confidentiality and security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Consultation records are typically retained for seven years in accordance with professional standards.

8. Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • Right to access: You can request copies of your personal data
  • Right to rectification: You can request correction of inaccurate or incomplete data
  • Right to erasure: You can request deletion of your personal data
  • Right to restrict processing: You can request that we limit how we use your data
  • Right to data portability: You can request transfer of your data to another organisation
  • Right to object: You can object to our processing of your personal data
  • Rights related to automated decision-making: You have protections against decisions based solely on automated processing

To exercise any of these rights, please contact us using the information provided below.

9. Security of Your Information

We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information is primarily processed within the United Kingdom. If we transfer data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your information.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

DoBalance Nutrition
19 Lantern Close
Brighton BN1 6JF
United Kingdom

Email: [email protected]
Phone: +44 1273 904 552

15. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: www.ico.org.uk